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Drydens Lawyers

Our new electronic mail room system will pay for itself within a year. Documents are processed faster so we can get mail to solicitors two hours earlier. We are avoiding duplication as there is no need to scan and circulate paper documents as before, and administrative staff are freed up to do other jobs.
Tracey Sherrard
head of business change - Drydens Lawyers
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Drydens specialise in debt recovery, representing organisations requiring a high quality, regulated approach to their volume debt recovery and debt litigation requirements.

“Our new electronic mail room system will pay for itself within a year,” says Tracey Sherrard, head of business change at specialist debt law firm Drydens.

“We needed to create a slick and efficient electronic system that would support an increase in volume through our mailroom as the firm grew.  Although we used scanners we were still doing a lot of tasks manually.  I sat down and drew up my dream system, although I had no idea if it was technically possible."

A bespoke version of mstore answered Dryden's challenge perfectly. The firm's mailroom receives and scans documents immediately and then attaches them to relevant cases using the software.  mstore is integrated with Drydens’ case management system and alerts managers and solicitors to what documents have been received and what next steps to take. 

“Documents are processed faster so we can get mail to solicitors two hours earlier.  We are avoiding duplication as there is no need to scan and circulate paper documents as before, and administrative staff are freed up to do other jobs.”


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