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MRC Transmark

Without mstore we would need to employ around 30 people worldwide to collate all the correct documents for every product we ship. The system enables us to deliver what customers need – and ensure they don’t go elsewhere
Owen Clark
IS Manager - MRC Transmark
Owen clark, it manager, mrc transmark_250pix

MRC Transmark is a world leading distributor of valves and flow control equipment, selling to customers such as Shell, BP and Exxon. Their valves are critical parts for oil pipelines, water systems and chemical flows – and every valve has to be packed with certification documents.

Owen Clark, IS manager at MRC Transmark, said: “We are a very document heavy business – it’s possible for several hundred pages of certifications to be packed with one valve, right back to certifying the materials they were made from. Without mstore we would need to employ around 30 people worldwide to collate all the correct documents for every product we ship.”

Ten years ago MRC Transmark introduced systems to scan documents as stock comes into the business – and from there all documents are computerised. Using mstore, documents are also integrated with invoices, proof of delivery notes and delivery documents. Within the last few years the system was rolled out to France, Belgium, Netherlands, Finland, Singapore, Australia and New Zealand.

Owen Clark adds: “The benefits are countless – reduced paper usage, increased efficiency and better customer service. Now when credit controllers are chasing payment they have instant access to documents and know exactly what was shipped and when. Similarly, when customers ring us we can see instantly what is happening to order documentation and answer queries immediately.

“The system enables us to deliver what customers need – and ensure they don’t go elsewhere.”


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